THREE YEARS.
There is no battery to degrade, no electronics to fail and no firmware to go out of date. So we cover KYLA Performance for three years from the day it is delivered, which is a year longer than European law requires us to.
What it covers
Defects in materials and workmanship, under normal use. That means the body, the seals, the heat transfer system and the finish. If any of it fails and you have used the product the way it is meant to be used, we repair it or replace it. You do not pay for the return.
What normal use means
Cooling it and holding it between efforts. Carrying it in a bag. Dropping it occasionally, which will happen, and which is not a defect unless something inside stops working.
The fridge is the route we recommend, four hours or more. We do not recommend the freezer, because KYLA Performance is tuned to hold 13 to 15 degrees Celsius and the freezer overshoots that. It will not damage the product and it does not affect this warranty.
What it does not cover
Marks, scratches and the way machined aluminium ages. It will pick up a patina and that is not a fault, it is a record of the sessions.
Damage from taking it apart, or from repairs by anyone other than us.
Loss and theft.
Your statutory rights
This warranty is in addition to the rights you already have under European consumer law, including the two-year guarantee of conformity. It does not replace them and it does not limit them.
How to claim
Email hello@getkyla.com with your order number and a photograph of the problem. We reply within one business day. If it is covered we send a prepaid label.
The 90-day guarantee is a separate thing
The warranty covers faults. The guarantee covers changing your mind. Open it, use it, train with it, and if it is not for you, send it back within 90 days of delivery and we refund the full amount. Prepaid return label inside the EU.